Collections Agent
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| Job Type | Permanent Full Time |
| Area | Sheffield, South Yorkshire |
| Sector | AgentsAgents - Customer ServicesAgents - CollectionsAgents - RetentionsAgents - ComplaintsAgents - 1st Line |
| Salary | £16,500+ (Negotiable Depending On Skill Set) |
| Advertiser | Selecto Recruitment |
| Job Ref | MFC |
| Job Views | 394 |
- Description
- About Us
Our client launched a short term loan product in May 2017 as a new entrant to the on-line consumer credit market. Fully compliant and a licensed U.K. based finance company with fantastic opportunities, we have challenging growth plans both in the UK and abroad for small, short term loan products.
This is a dynamic, exciting and innovative work environment with excellent potential for career progression as we grow. We believe in building the right team from the very beginning of our business, where we will reward loyalty, hard work and commitment.
This is a career choice to be a part of something new and exciting.
Summary of Position
This is unrivalled opportunity to join a vibrant and rapidly expanding team as a Collections Agent. You need to be able to demonstrate a good understanding of front-line customer service and will become the first point of contact between the client and potential or existing customers.
You will be working on up to date and delinquent accounts with the aim of delivering both in a customer service role and collecting any arrears, ensuring that sustainable and affordable repayment plans are agreed. The ideal agent will be able to strike a balance between providing a high level of customer service, problem resolution and collection of outstanding debt.
You will be flexible in your approach and enjoy working in a challenging, fast-moving environment with a desire to resolve queries quickly and efficiently at the first point of contact.
Duties & Responsibilities
· Deal competently and efficiently with high volumes of Collections calls and Customer Service calls, inbound and outbound, via manual and auto-dialling
· Support to the team manager and colleagues as required
· Attend team meetings providing productive and proactive suggestions
· Act as a first point of contact for our Customers
· Handling complaints from customers with the aim of first call resolution
· Review and respond to correspondence from Customers
· Follow up calls to potential Customers who have shown an interest in our product
· Processing payments received and tracing missing remittances as required
· Operate in line with all FCA and other key finance industry regulations and laws
· Take ownership for personal development objectives
Skills & Experience Required
· Excellent communication and interpersonal skills with a first class telephone manner and the ability to deal with customers in a confident way
· The ability to work well in a team environment
· Comfortable at working to both team and individual targets in a fast paced environment
· Experience within a contact centre/call centre environment
· Collections experience is desirable
· Efficient, organised and works well under pressure or time constraints
· Must have worked within the Financial Services sector and understands relevant regulatory requirements
· Understanding of assessing affordability, for example using income & expenditure forms
· Experience of working on a dialler
· Excellent Customer Service skills showing confidence in Customer interaction
· Basic user level in Microsoft products such as Outlook, Word, Excel and PowerPoint
Benefits & Package
Salary: £16,500 pa. starting salary, possibly negotiable re skill set, reviewed annually
Pension: Workplace pension to be available shortly
Holiday: 20 days holiday per year plus bank holidays, to then increase by 1 day per year of service to a maximum of 25 days
Bonus: Annual bonus related to company and personal performance
Other: Monthly recognition awards and rewards aligned to growth
Probation: 6 months
Sick leave: Statutory sick pay applies
