Customer Services Representative

40 Hours per Week

£17,500 Per Annum + Bonus

We have an exciting role based in Sheffield City Centre for one of our forward-thinking clients in the gaming and leisure industry. Our client is looking to expand their award-winning customer service team with full-time staff, who will provide excellent service to their digital customers.

Using a variety of methods you will assist the client’s digital customer through a variety of channels such as telephone, social media, web chat and email. From technical queries regarding games, to setting up accounts and advice on how to play you will ensure the customer has a great digital experience with the company.

If you’re wanting to join a vibrant office, with great career prospects and be part of a company that will really look after you this then this is the perfect role for you!

What they are looking for…

-Previous experience in a customer facing role.

-Be able to demonstrate experience of dealing with a variety of customer queries with a resolution focused approach

-Share our client’s values and have an appreciation for their mission to excite and entertain the nation.

-Be passionate about people with a good understanding of what an excellent customer journey should look like.

-Be tenacious and resolution focused on dealing with customer queries effectively and efficiently.

-Preferably have experience in a contact centre environment (inbound and/or outbound) and relish the prospect of working in a dynamic, fun and spirited team.

-Be fully engaged with their brand and have a mature and professional attitude to dealing with their customers

-Be able to work on a shift pattern where the rota'd hours (40 per week) cover between Monday - Sunday.

What you will get from the company…

-A comprehensive induction covering our clients' company, their values, work ethics, and opportunities excel across the business.

-Offer you full systems training to enable you to communicate proactively with our clients' digital customers across Telephone, Live Chat, Email and Social.

-Empower you to successfully engage with existing digital customers and have an extensive knowledge base around our client’s brands and their products/promotions.

-Become a knowledge ace at resolving technical account issues for our client’s online admin systems and full product suite.

-Train you to use leading customer outreach techniques and to up/cross/multi and re-sell across the digital products related to their core digital brands.

-In return for your commitment, our client will give you a platform to identify and achieve your careers aspirations.

What you will get as an employee…

-A starting salary of £17,500 per year plus the opportunity to earn bonus

-23 days annual leave per year plus bank holidays

-Access to rewards and benefits across Leisure, healthcare and discounts on purchases.

-Free employee on-site car parking

-The chance to join a vibrant, focused and fast-paced team in a modern and forward-thinking work environment.

If you think this is the right role for you contact us today!
rian@contactcareers.co.uk
0114 399 2368