Customer Service Executives
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| Job Type | Permanent Full Time |
| Area | Farnborough, Hampshire |
| Sector | AgentsAgents - Customer ServicesCall Centre |
| Salary | £20,000 starting salary rising to £23,000 |
| Advertiser | Selecto Recruitment |
| Job Ref | Farnborough FT |
| Job Views | 0 |
- Description
- Basis: Full time, permanentSalary: £20,000 starting salary rising to £23,000
We are looking for Customer Service Executives to join our client, a highly successful and growing company which has over 1 million customers across the UK and USA.We’re looking for someone with exceptional customer service skills to join their friendly and vibrant team. The successful candidate will provide a consistent, friendly, knowledgeable, and over-all efficient customer service experience to account holders both in the UK and the USA.
Working HoursWe have 4 full time roles available, with the following fixed shifts:- Sunday to Thursday 2pm - 10pm (2 positions available)
- Tuesday to Saturday 2pm - 10pm
- Monday to Friday 12pm - 8pm
Please do not apply if you are not able to commit to the above shifts – there are no other hours available at this time.
What you’ll do:- Using internal systems to answer email, phone & Live Chat queries
- Prompt attention to queries and comments made via social media
- Answering general technical queries about the website and mobile app
- Answering queries regarding customer statements and financial activity
- Providing a friendly, helpful advice to both account holders
- Administrative tasks (monitoring risk alerts, one-off tasks etc.)
- Supporting the management team
- Customer call-backs
- Responding to Social Media contacts in Facebook & Twitter & Instagram
What we’re looking for:- Happy working in a committed, busy, team environment
- Strong written and verbal skills
- Ability to work independently
- Ability to be flexible in a role
- Ability to be flexible with hours
- Excellent organisational skills
- Excellent phone manner essential
- Good technical skills – happy to learn new systems
- Working knowledge of Excel & Word
Performance related reward scheme – to acknowledge hard work and motivate you, you can earn rewards ranging from £500 to £1,000 based on 3 months consecutive achievement of your targets.
What we are offering:- 33 days of holiday (including public hols). You’ll also get a birthday lie in!
- Excellent induction with ongoing learning and development throughout your career
- Free tea, coffee and loads of fruit
- Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and Workplace Pension
- Westfield Cash Health Plan (for you and your children)
- Westfield Surgery Plan after 3 years’ service
- Helpful and collaborative team where your ideas are welcomed
- Great Company days out, incentives including legendary Christmas parties and Company meet ups!
- Long Service Awards - 3 years and 5 years
- Family friendly leave policies
- Discounts on cinema tickets, restaurants and shopping via Westfield rewards membership
