Inbound Sales & Service Advisor
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| Job Type | Permanent Full Time |
| Location | Sheffield |
| Area | Sheffield, South Yorkshire |
| Sector | Agents - Inbound SalesAgents - Customer ServicesCall Centre |
| Salary | £18,772 rising to £20,194 after passing probation |
| Advertiser | Selecto Recruitment |
| Job Ref | Inbound Sales & Service Advisor |
| Job Views | 1221 |
- Description
- Hours: Shifts on a rota basis between Monday to Friday - 8am & 8pm (Saturday - 9am & 7pm with 1 weekday off if you work a Saturday)
Starting salary: £18,772 rising to £20,194 after passing probation.
Bonuses: We’ll support you to achieve your targets and you could earn an extra £3000 on average. Top performers can receive an extra £6000 with an uncapped bonus scheme.
What you’ll be doing:- You will take inbound calls from customers who are looking to take a new broadband package with the company or looking for the option to upgrade their existing package. During the call you will build rapport with the customer, enquire about their needs and give them any guidance and support they may need to ensure the customer is on the most suitable package. Following gained approval, you will then process the information and explain the terms and conditions in order for you to complete the sale.
- Answering and resolving customer queries.
- Confidently objection handle (full training provided)
- Deliver an outstanding customer service and journey.
- Build rapport with customers to recommend suitable products (full training provided)
- Demonstrate resilience to close a sale on a call that may have started with a complaint or an unsatisfied customer.
What we’re looking for:- Call centre experience sales/customer service, face to face or retail (preferred but not essential).
- Call centre experience in digital media, broadband or mobile telecoms (preferred but not essential).
- Strong, outgoing and confident personality.
- Excellent telephone manner.
- The ability to follow guidance and instructions from scripts to meet with compliance requirements.
- Confident and effective communicator.
- Resilience to remain positive and driven after negative call outcomes.
- Target driven & hungry to achieve goals.
- Ability to work in a team.
- I.T literate. (Preferred, however full training provided)
What’s in it for you?- A competitive basic salary Starting salary £18,772, rising to £20,194.22 after passing 6-month probation.
- We also offer a competitive uncapped commission scheme, which can raise your OTE
- 22 days’ holiday (rising to 27)
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Discounted employee package – get to know the amazing product range first-hand!
- Performance incentives – ranging from food & drink to vouchers, the latest tech to amazing holidays
- An incredible discount scheme – shopping, eating out, holidays, travel, cinema & much more
- Smart Casual dress policy
- A comprehensive training programme ran by experiences certified trainers
- Progression – We take pride in progressing and investing in our advisors. If you show the right skills, determination and drive, you can progress within the business and forge a great career
