Inbound Customer Service Advisors – Contact Centre

Salary: £22,000 per year, plus annual £500 loyalty bonus

Location: Sheffield City Centre (very close to public transport links)

Working hours: 37.5hrs per week. Shifts between 8am – 8pm on a rota

*** Start date: Monday 23rd Janaury***

The company?

A well-established national business which offers excellent career progression and training/development opportunities.

Casual dress, a professional yet relaxed atmosphere and a culture dedicated to continuous improvement. Here, you’ll be a valued member of the team, not just a number.

About the role

The Customer Service Team are responsible for providing an excellent service to all customers via incoming calls, dealing efficiently with queries and complaints to the highest standards. You’ll use your customer service skills to take ownership of every customer issue, and take action to ensure right first-time resolution.

Your role will include investigating and resolving customer enquiries and complaints, therefore excellent empathy, communication and customer focus are essential.

Who we’re looking for:

In short, people who love working with and helping other people!

Customer focused, driven, enthusiastic, passionate about getting it right first time.

• Team players who genuinely enjoy helping colleagues
• The flexibility to work a regular shift pattern from 8am to 8pm with the potential of opting for an early or late shift Monday to Sunday. The centre is open 6am to 11pm 7 days a week.
• A thorough approach with strong attention to detail.
• Great communication skills, both on the phone and in writing.
• A passion for delivering excellent customer service.
• At least 6 months experience working within a Customer Service environment.
• An ability to understand other people's perspectives.
• An ability to remain calm in challenging situations and adapt to an ever-changing environment.
• Great IT skills and an ability to learn new technology and processes quickly.

Benefits and Incentives

• Lovely offices to work in, with a friendly and open atmosphere
• Casual dress
• Free/discounted travel for you and your family
• Contributory pension scheme
• Discounted gym membership to help you stay fit for less
• Discounts at over 100 retailers, including well-known high-street shops, as well as discounts on cinema tickets, flights and holiday bookings through our in-house rewards package.
• Excellent personal development and career progression prospects

Applications

If this sounds like the role for you, we’d love to hear from you!

Click apply and one of our recruitment team will be in touch via phone to discuss your application.

Keywords

Customer service / call centre / contact centre / customer support / retail / customer focus / communication / complaints handling / queries / inbound / customer satisfaction

Job Types: Full-time, Permanent

Salary: £22,000.00-£22,500.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking
• Wellness programme

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Sheffield: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 20/01/2023
Expected start date: 23/01/2023