Operations Administrative Assistant

Location: Farnborough

Starting Pay: £21,000

Start Date: ASAP

Contract Length: Permanent

Shift Pattern: Tues-Sat 09:00-17:30 or Weds-Sun 09:00-17:30

Selecto Recruitment are currently recruiting on behalf of our client for an organised and enthusiastic problem-solver that works well in a team to join a varied role in an exciting, innovative and forward-thinking team which prides itself on providing outstanding levels of service in a friendly, welcoming and inclusive environment.

We are looking for candidates with the following skills and experience:

• Organisational skills and the ability to set priorities and work towards a goal.
• Excellent written and verbal interpersonal skills.
• Ability to communicate within a team environment at all levels of the business both internally and externally
• A positive approach to learning
• Starter/finisher
• Problem-solving skills and the ability to assess situations to identify causes, and gather and process relevant information.
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint) and the Google suite.
• Accustomed to working in a service-level environment that involves multi-tasking and prioritisation of tasks.
• A flexible approach to working hours

Responsibilities of the role are:

• Refunds - swift return of funds upon request or part of cancellation.
• Reconciliations - ensuring customer accounts are in order.
• Investigating and resolving member transaction disputes through chargebacks and internal/external communications.
• Escalations - Investigating customer queries and responding within set SLA.
• Process and Procedures - to support new product innovations
• Administrative tasks such as statement reconciliation.

Company benefits offered are:

• 33 days of holiday (including public hols).
• A birthday lie-in.
• Excellent induction with ongoing learning and development throughout your career
• Free tea, coffee and fruit
• Access to salary sacrifice scheme (e.g. cycle-to work, pension)
• Workplace pension scheme
• Westfield Health Cash Plan
• Westfield Surgery Plan (after 3 years' service)
• Westfield Rewards (discounts at over 600 retailers)
• Company days out
• Long service awards (3 and 5 years)
• Family-friendly leave policy
• Helpful and collaborative team where ideas are welcomed

Operations Administrative Assistant

Location: Farnborough

Starting Pay: £21,000

Start Date: ASAP

Contract Length: Permanent

Shift Pattern: Tues-Sat 09:00-17:30 or Weds-Sun 09:00-17:30

Selecto Recruitment are currently recruiting on behalf of our client for an organised and enthusiastic problem-solver that works well in a team to join a varied role in an exciting, innovative and forward-thinking team which prides itself on providing outstanding levels of service in a friendly, welcoming and inclusive environment.

We are looking for candidates with the following skills and experience:

• Organisational skills and the ability to set priorities and work towards a goal.
• Excellent written and verbal interpersonal skills.
• Ability to communicate within a team environment at all levels of the business both internally and externally
• A positive approach to learning
• Starter/finisher
• Problem-solving skills and the ability to assess situations to identify causes, and gather and process relevant information.
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint) and the Google suite.
• Accustomed to working in a service-level environment that involves multi-tasking and prioritisation of tasks.
• A flexible approach to working hours

Responsibilities of the role are:

• Refunds - swift return of funds upon request or part of cancellation.
• Reconciliations - ensuring customer accounts are in order.
• Investigating and resolving member transaction disputes through chargebacks and internal/external communications.
• Escalations - Investigating customer queries and responding within set SLA.
• Process and Procedures - to support new product innovations
• Administrative tasks such as statement reconciliation.

Company benefits offered are:

• 33 days of holiday (including public hols).
• A birthday lie-in.
• Excellent induction with ongoing learning and development throughout your career
• Free tea, coffee and fruit
• Access to salary sacrifice scheme (e.g. cycle-to work, pension)
• Workplace pension scheme
• Westfield Health Cash Plan
• Westfield Surgery Plan (after 3 years' service)
• Westfield Rewards (discounts at over 600 retailers)
• Company days out
• Long service awards (3 and 5 years)
• Family-friendly leave policy
• Helpful and collaborative team where ideas are welcomed