Customer Service Executives – Part Time

Location: Farnborough

Salary: £22,000 - £24,000 per year (pro rata) plus performance rewards

Performance related reward scheme – rewards ranging from £500 to £1,000 based on 3 months consecutive results.

We are looking for experienced and self-driven Customer Service Advisors to join our client, a hugely successful and growing fintech company with customers in the UK and USA.

Your role will be to provide a consistent, friendly, knowledgeable, and over-all efficient customer service experience to our clients that use our credit card facility.

Working hours

There are several shift patterns to choose from – please see below:

Option 1) Sun 8-4 & Mon 9.30-2.30 (12.5hrs)
Option 2) Sun 9-5 & Mon 9.30-2.30 (12.5hrs)
Option 3) Sun 12-8 & Mon 4-8 (11.5hrs)
Option 4) Sun 8-4 & Mon 12-8 (15hrs)
Option 5) Fri 9.30 - 2.30 & Sat 8-4 (12.5hrs)
Option 6) Fri 10-6 & Sat 8-4 (15hrs)
Option 7) Fri 4-8 & Sat 10-6 (11.5hrs)

Option 8) Fri 4-8 & Sat 2-10 (15hrs)
Option 9) Sun 2-10 & Mon 4-8 (11.5hrs)

All positions come with a starting salary of £22,000, rising to £24,000 (pro-rata) then progression to Supervisor Level.

What you’ll do

• Answer email, phone & Live Chat queries
• Prompt attention to queries and comments made via social media
• Answering general technical queries about the website and mobile app
• Answering queries regarding customer statements and financial activity
• Providing a friendly, helpful advice to both parent and child account holders
• Administrative tasks (monitoring risk alerts, one-off tasks etc.)
• Support Member Services Management
• Customer call backs
• Responding to Social Media contacts in Facebook & Twitter & Instagram

What we’re looking for

As a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work.

• GCSE grade C or equivalent in Maths and English (essential)
• Strong written and verbal skills
• Ability to work independently
• Excellent phone manner
• Excellent organisational skills
• Happy working in a committed, busy, team environment
• Strong IT and computing skills
• Working knowledge of Excel & Word

Employee perks & benefits

• 30 days of holiday (including all but 3 public hols)
• Your Birthday Day off
• Excellent training with ongoing learning and development throughout your career
• Free tea, coffee and loads of fruit
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and Workplace Pension
• Helpful and collaborative team where your ideas are welcomed
• Great Company Days Out, incentives such as our legendary Christmas parties and Company meet up!
• Long Service awards - 3 years and 5 years
• Family-Friendly leave policies
• Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership
• Workplace pension scheme
• Death in service
• Enhanced maternity leave
• Paternity leave
• Westfield Cash Health Plan (for you and your children)

Applications

If you'd like to hear more about this fantastic company, click 'apply now' for immediate consideration.

Key words

customer service / customer support / customer advisor / customer focus / inbound / contact centre / part time / webchat / email / social media / inbound calls / telephone support / call centre / retail / hospitality / care /