Customer Service Executives – Part Time

Location: Farnborough

Salary: £11.28 to 12.30 per hour, plus performance rewards

Performance related reward scheme – rewards ranging from £500 to £1,000 based on 3 months consecutive results.

We are looking for experienced and self-driven Customer Service Advisors to join our client, a hugely successful and growing fintech company with customers in the UK and USA.

Your role will be to provide a consistent, friendly, knowledgeable, and over-all efficient customer service experience to our clients that use our debit card facility.

Working hours

There are several shift patterns to choose from – please see below:

Option 1: Sun 8-4 & Mon 9:30-2:30 (12.5hrs)

Option 2: Sun 12-8 & Mon 8-4 (15hrs)

Option 3: Sun 8-4 & Mon 10-6 (15hrs)

Option 4: Fri 4-8 & Sat 2-10 (11.5hrs)

Option 5: Sun 2-10 & Mon 4:30-8:30 (11.5hrs)

All positions come with a starting salary of £22,000, rising to £24,000 (pro-rata) then progression to Supervisor Level.

What you’ll do

• Answer email, phone & Live Chat queries
• Prompt attention to queries and comments made via social media
• Answering general technical queries about the website and mobile app
• Answering queries regarding customer statements and financial activity
• Providing a friendly, helpful advice to both parent and child account holders
• Administrative tasks (monitoring risk alerts, one-off tasks etc.)
• Support Member Services Management
• Customer call backs
• Responding to Social Media contacts in Facebook & Twitter & Instagram

What we’re looking for

As a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work.

· GCSE grade C or equivalent in Maths and English (essential)

· Strong written and verbal skills

· Ability to work independently

· Excellent phone manner

· Excellent organisational skills

· Happy working in a committed, busy, team environment

· Strong IT and computing skills

· Working knowledge of Excel & Word

Employee perks & benefits

• 30 days of holiday (including all but 3 public hols)
• Your Birthday Day off
• Excellent training with ongoing learning and development throughout your career
• Free tea, coffee and loads of fruit
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and Workplace Pension
• Helpful and collaborative team where your ideas are welcomed
• Great Company Days Out, incentives such as our legendary Christmas parties and Company meet up!
• Long Service awards - 3 years and 5 years
• Family-Friendly leave policies
• Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership
• Workplace pension scheme
• Death in service
• Enhanced maternity leave
• Paternity leave
• Westfield Cash Health Plan (for you and your children)

Applications

If you'd like to hear more about this fantastic company, click 'apply now' for immediate consideration.

Key words

customer service / customer support / customer advisor / customer focus / inbound / contact centre / part time / webchat / email / social media / inbound calls / telephone support / call centre / retail / hospitality / care /

Job Types: Part-time, Permanent
Part-time hours: 11-15 per week

Salary: £11.28-£12.30 per hour

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Wellness programme

Schedule:

• Day shift

Supplemental pay types:

• Loyalty bonus

Ability to commute/relocate:

• FARNBOROUGH: reliably commute or plan to relocate before starting work (required)

Work Location: One location