Customer Service Executives– Full Time
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| Job Type | Permanent Full Time |
| Location | Farnborough |
| Area | Farnborough, Hampshire |
| Sector | AgentsAgents - Inbound SalesAgents - Outbound SalesAgents - Customer ServicesAgents - CollectionsAgents - RetentionsAgents - ComplaintsAgents - HelpdeskAgents - 1st LineAgents - 2nd Line |
| Salary | £11.73 ph to £13.07 ph plus bonus |
| Advertiser | Selecto Recruitment |
| Telephone | 01142999060 |
| Job Ref | DR939049 |
| Job Views | 820 |
- Description
- Customer Service Executives– Full Time
Location: Farnborough
Salary: £11.73 to £13.07 per hour, plus performance rewards
We are looking for experienced and self-driven Customer Service Advisors to join our client, a hugely successful and growing fintech company with customers in the UK and USA.
Your role will be to provide a consistent, friendly, knowledgeable, and over-all efficient customer service experience to customers.
Working hours
There are two set shift patterns to choose from:
Option 1) Sun & Mon 8-4, Tues 10-6, Weds 8-4, Thurs 10-6
Option 2) Mon-Fri 2-10
Please note – these are fixed shift patterns; therefore you must be able to commit to at least one of the above options in order to be considered.
All positions come with a starting salary of £22,800, rising to £25,480, then there are progression opportunities to move to supervisor level.
What you’ll do
· Answer email, phone & live chat queries
· Prompt attention to queries and comments made via social media
· Answering general technical queries about the website and mobile app
· Answering queries regarding customer statements and financial activity
· Providing a friendly, helpful advice to both parent and child account holders
· Administrative tasks (monitoring risk alerts, one-off tasks etc.)
· Support Member Services Management
· Customer call backs
· Responding to social media contacts in Facebook & Twitter & Instagram
What we’re looking for
As a person, you are a self-starter who is motivated, welcomes challenges, seeks feedback from others, asks “how can I help” and then “how can we make this better”, shows perseverance on long-term goals, and generally goes above and beyond in their work.
· GCSE grade C or equivalent in Maths and English (essential)
· Strong written and verbal skills
· Ability to work independently
· Excellent phone manner
· Excellent organisational skills
· Happy working in a committed, busy, team environment
· Strong IT and computing skills
· Working knowledge of Excel & Word
Employee perks & benefits
· 30 days of holiday (including all but 3 public hols)
· Your Birthday Day off
· Excellent training with ongoing learning and development throughout your career
· Free tea, coffee and loads of fruit
· Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and Workplace Pension
· Helpful and collaborative team where your ideas are welcomed
· Great Company Days Out, incentives such as our legendary Christmas parties and Company meet up!
· Long Service awards - 3 years and 5 years
· Family-Friendly leave policies
· Discounts on cinema tickets, restaurants, and shopping via Westfield rewards membership
· Workplace pension scheme
· Death in service
· Enhanced maternity leave
· Paternity leave
· Westfield Cash Health Plan (for you and your children)
Applications
If you'd like to hear more about this fantastic company, click 'apply now' for immediate consideration.
Key words
customer service / customer support / customer advisor / customer focus / inbound / contact centre / part time / webchat / email / social media / inbound calls / telephone support / call centre / retail / hospitality / care /
